Frequently Asked Questions
Everything you need to know about visiting Seven Leaf, placing an order, shipping, payments and more.
1. Where is Seven Leaf located?
Seven Leaf is located at:
406 Highway 49
Tyendinaga, ON K0K 1X0
Coming from Highway 401, take the Marysville exit and head south.
2. What are your hours?
We are open 7 days a week from 9:00 AM to 12:00 AM.
3. Do you offer wholesale or bulk purchases?
Yes! We offer a variety of bulk purchasing options both online and in store.
For larger orders or wholesale inquiries, please contact our management team for more information.
4. Do you offer discounts or promotions?
Seven Leaf strives to offer great value while showing our customers the appreciation they deserve.
- 5% off for Status Card holders
- 5% off for front-line workers with valid ID or while shopping in uniform
- Elders Day every Thursday: customers 55+ receive 5% off
- In-store Stamp Program: collect 10 stamps and receive a FREE $50 oz
Promotions and conditions may vary, so check with our team for current details.
5. How can I stay updated on new products and deals?
Follow our social media pages, explore our website, or visit us in store to stay up to date on new products, promotions, sales, and announcements.
Follow us on social media at @sevenleaf49.
6. How old do I have to be to purchase cannabis?
All Seven Leaf customers must be 19 years of age or older and must be able to provide valid identification when requested.
7. What forms of payment do you accept?
In Store: Cash only. An ATM is available on site.
Online: EMT / Interac e-Transfer.
8. How do I send an EMT / e-Transfer?
- Log in to your online banking and go to the Interac e-Transfer section.
- Add the payment email provided during checkout.
- Enter the exact total shown on your order.
- Submit the transfer using the payment instructions provided after checkout.
- A security answer will be provided after your order is placed.
- Please carefully read the payment instructions displayed after checkout.
- Your order will begin processing once your e-Transfer has been received.
9. I just made a purchase. When will my order be shipped?
Orders are shipped on Tuesdays and Thursdays.
Orders must be placed and paid for by 2:00 PM to be eligible for same-day shipment on a shipping day.
Some bulk or wholesale orders may require additional processing time.
10. How long does delivery take?
Orders are shipped through Canada Post Xpresspost and typically arrive within 1–3 business days after shipment.
Delivery times are estimates and may vary depending on destination, weather, holidays, and Canada Post delays.
11. What is your return and exchange policy?
All purchases are final sale and cannot normally be returned or exchanged.
If you believe you received a defective product, contact our management team at contact@sevenleaf49.ca within 24 hours of receiving your order.
Photo evidence may be required. Please keep the original product, wrapping, and packaging until our team has reviewed the issue.
12. What happens if I enter the wrong shipping address?
Customers are responsible for providing a complete and accurate shipping address.
Shipping labels are created using the information provided with your order. Please carefully review your address before submitting your order.
If you notice an error, contact us immediately before your order is shipped.
13. My package never arrived. What should I do?
If your tracking information has not updated within five business days after the expected delivery date, contact us with your order number and our team will look into the shipment.
Seven Leaf cannot be responsible for delivery issues resulting from incorrect customer information, including:
- Incorrect or misspelled addresses
- Missing apartment or unit numbers
- Customers moving or changing addresses
- Packages being refused or rejected at the destination
Packages containing incomplete or incorrect addresses may be considered undeliverable.
Please double-check your complete shipping address before submitting and paying for your order.
14. How do I know if you received my payment?
On Hold — Your order has been received and is awaiting payment.
Processing — Your payment has been received and your order is being prepared.
Completed — Your order has been shipped.
15. How much does shipping cost?
Shipping is FREE on orders of $200 or more.
Orders under $200 are charged a $30 flat-rate shipping fee.
16. Why does my package require a signature?
We use Signature Required or Do Not Safe Drop shipping options to help ensure your package reaches you securely.
If you would prefer your package to be delivered without a signature, you may request this in the Order Notes section during checkout.
Please be aware that requesting No Signature / Safe Drop may affect our ability to assist with a missing-package claim. Orders shown by the carrier as successfully delivered may not qualify for replacement or reimbursement when the signature requirement has been removed.
17. Where do you ship?
Seven Leaf offers Canada-wide shipping, providing secure and efficient delivery directly to your destination.
18. What is the difference between indica, sativa, and hybrid?
Cannabis can affect everyone differently, and individual strains can vary depending on genetics, grower, cannabinoid profile, terpene profile, and the individual consuming them.
Indica: commonly associated with relaxing and calming effects and may produce a heavier body sensation.
Sativa: commonly associated with uplifting or energetic effects and may feel more cerebral.
Hybrid: contains characteristics associated with both and may lean more toward either side depending on the particular strain.
These classifications are general descriptions and do not guarantee a particular effect.
19. Do you carry products with different THC strengths?
Yes. Seven Leaf carries products across a broad range of strengths, allowing customers to choose products suited to their preferences and experience level.
Our flower selection also varies in potency, strain characteristics, and cannabinoid profile.
20. How often does your menu change?
Our menu changes regularly as new products arrive and popular items sell out.
Some products can move quickly, so if you find something you particularly enjoy, availability may be limited.
We continually work to keep the menu stocked with a diverse selection and consistent quality.
21. Do you sell cannabis accessories?
Yes. We carry a variety of accessories for different preferences and consumption methods.
If you don’t see what you’re looking for, ask our team. We may be able to help you find it or bring it in.
22. Can I call or message to check whether something is in stock?
Absolutely. You’re welcome to contact us to check product availability.
Phone/Text: 1-438-233-6369
Email: contact@sevenleaf49.ca
Social Media: @sevenleaf49
Our team will be happy to help.
23. Does Seven Leaf sponsor local events or organizations?
Seven Leaf is proud to support the community and is always interested in opportunities to contribute, sponsor, and partner with local organizations and events.
For sponsorships, partnerships, or community initiatives, contact management at Babs@sevenleaf49.ca.
